Service Concept
Global Customer Exclusive Service and Support System
As a trusted partner in the pressure vessel industry, Grand Chemical Equipment is dedicated to providing one-stop cross-border service support for global customers. From pre-sale consultation to post-sale maintenance, we integrate professional technical capabilities, international standard compliance advantages, and efficient cross-border collaboration systems to ensure that your project can proceed smoothly at every stage.
Professional Advantage
01
Deep technical accumulation in the industry
With over 20 years of experience in pressure vessel design and manufacturing since 1983, we have served over 1,000 corporate clients in more than 50 countries and regions, covering multiple core sectors such as petrochemical, energy and power, biomedicine, food processing, and more
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02
Leading international R&D and production capabilities
Equipped with a top-tier R&D center in the industry, we allocate 15% of our annual revenue to technological innovation and participate in the revision and improvement of multiple international standards for pressure vessels
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03
Extremely stringent quality and compliance assurance
Has obtained triple certifications, including ISO9001 Quality Management System, ISO14001 Environmental Management System, and OHSAS18001 Occupational Health and Safety Management System
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04
Customer-oriented customization capability
We can provide full-cycle customized services, from scheme design to finished product delivery, based on customers' personalized needs such as process parameters, installation environment, and cost budget
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Consultation and Customization
Multilingual professional team
• Support communication in multiple languages including English, German, French, Spanish, Japanese, and Korean (online chatting, emails, video conferences, phone calls)
• Assign industry-specific engineers with overseas project experience to coordinate and accurately understand your process requirements, regional standards, and application scenarios
Comprehensive demand analysis
• Conduct in-depth research on key parameters: process medium properties, operating pressure/temperature, production capacity, installation space limitations
• Confirm regional compliance requirements: adapt to international/ regional standards such as ASME, TEMA, API, EN, GB
• Synchronize project progress, delivery milestones, and cost control expectations
Customized solution design
• Use HTRI thermal design software for precise calculations and provide 2-3 balanced design schemes
• Share 3D model drawings, technical parameter tables, and cost estimation reports through cloud collaboration tools
• Adjust the solution in real time based on your feedback, optimize equipment performance, energy-saving effect, and maintenance convenience
Order Execution and Production Supervision
Transparent Production Process
• After order confirmation, provide a detailed production schedule including key stages (material procurement, component processing, assembly, testing)
• Regularly send production progress photos/videos for remote production supervision
• Designated personnel are responsible for coordinating material supply and production progress to ensure timely delivery
Strict Quality Control
• Implement multi-stage inspections: raw material quality testing, semi-finished product testing, and product performance evaluation
• Complete all inspection items: pressure test, leakage test, non-destructive testing (NDT), thermal performance test
• Provide complete quality inspection reports (including test data, photos, and certification documents)
Standardized Document Preparation
• Customize export documents according to destination country requirements:
◦ Technical documents: detailed specification sheets, 2D/3D drawings, operation manuals (in multiple languages)
• Compliance documents: CE, ASME, API certification certificates, material warranty certificates, inspection reports
• Logistics documents: commercial invoices, packing lists, bills of lading, customs declaration materials
Global Logistics Collaboration
• Cooperate with internationally renowned logistics companies (DHL, FedEx, Maersk, Mediterranean Shipping Company) to provide door-to-door delivery services
• Optimize logistics plans based on product size, weight, and destination: choose from sea, air, or land transportation flexibly
• Handle customs clearance procedures and resolve cross-border transportation barriers (tariffs, import licenses, etc.)
Professional Installation Guidance
• Provide detailed installation manuals with graphics and videos
• Support remote installation guidance via video conferences, providing real-time answers to technical questions
• Arrange for overseas engineers to provide on-site installation, commissioning, and training (optional service, to be agreed upon separately)
After-sales Service and Technical Support
Efficient After-sales Response
• 24-hour after-sales hotline and online consultation channels, responding to requests within 4 hours
• For urgent issues, remote technical support will be provided within 8 hours; if on-site service is required, engineers will be arranged to arrive within 3-7 working days (depending on the region)
Maintenance and Spare Parts Supply
• Provide regular maintenance reminders and professional maintenance guidance
• Establish a spare parts supply channel, offering original factory discounted spare parts to ensure rapid delivery
• Provide equipment maintenance, major repairs, and upgrade services to extend service life
Long-term Cooperative Support
• Conduct regular follow-ups after equipment operation, collect usage feedback, and provide optimization suggestions
• Timely update technical information and changes in industry standards, share the latest technologies and product solutions
• Provide preferential policies for repeat purchases and project expansion for existing customers
Global Compliance Support
Proficient in multiple international standards, adapting to the regulatory requirements of different countries and regions
Transparent Collaboration Process
Full information sharing throughout the chain, allowing you to keep track of project progress in real time
Multilingual Efficient Communication
Breaking language barriers to achieve smooth collaboration between Chinese and foreign teams
Comprehensive After-Sales Guarantee
Covering the entire pre-sale, in-sale, and post-sale cycle to address concerns in cross-border cooperation
Core Service Advantages
Professional Technical Capabilities
Professional Technical Capabilities: Leveraging advanced software (HTRI, Compress, SolidWorks) and a rich design library to ensure product performance and compliance